How we handle the details you share when you request a quote or book a termite inspection — in plain language, aligned with the Privacy Act 1988.
This privacy policy explains how Rockhampton Termite Inspections collects, uses, stores and shares the personal information you give us, and how we handle it in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We have written it in plain language so you can see exactly what happens to your details when you contact us. If anything here is unclear, call us on 07 4863 5718 and we will happily talk it through.
Rockhampton Termite Inspections is a local termite and timber pest inspection service covering Rockhampton, Gracemere and the Capricorn Coast. We connect Central Queensland homeowners and buyers with licensed timber pest inspectors who carry out the inspection or treatment work. Because of this, some of the information you give us is passed to the licensed provider who actually fulfils your booking, as explained below.
We only collect what we need to respond to your enquiry and arrange your inspection. When you use our quote form, that is typically your name, phone number, suburb and the type of service you are after. If you call or email us, we collect whatever you choose to tell us, such as your property address, what you have noticed at your home, and the best time to reach you. We do not ask for, and you should never send us, sensitive information such as bank details, card numbers or government identifiers through the quote form or by email.
We use your information to reply to your enquiry, give you a quote, book your inspection, and follow up about the work and any report. We may also use your contact details to answer questions you raise and, where it is relevant to a job you have asked about, to let you know about the inspection or treatment you enquired about. We do not sell your personal information, and we do not use it for unrelated marketing without your consent.
The most important thing to understand about our service is this: when you request a quote or booking, we share the details you provide with the licensed timber pest inspector or provider who will carry out your inspection in your area. That is how your enquiry turns into an actual appointment. We share only what that provider needs to contact you and do the job, such as your name, phone number, suburb or address, and the service you requested. That provider handles your information under their own obligations, and we take reasonable steps to work with providers who respect your privacy.
Beyond that, we only disclose your information where the law requires or permits it. One example specific to our field: if an inspection identifies the West Indian drywood termite, which is restricted matter under the Biosecurity Act 2014, the inspecting technician has a legal obligation to report it to Biosecurity Queensland. We otherwise do not give your personal information to third parties for their own purposes.
We take reasonable steps to protect your information from misuse, loss, and unauthorised access or disclosure, and we keep it only as long as we need it for the purpose you gave it, or as the law requires. Some information may be held by the third-party services we use to run our website, forms and email; we choose these services with care, but no method of transmission over the internet is ever completely secure, so we cannot guarantee absolute security.
Our website may use basic cookies and analytics to understand how visitors use the site, such as which pages are viewed, so we can improve it. This information is generally aggregated and does not identify you personally. You can set your browser to refuse cookies, though some parts of the site may not work as well if you do.
Under the Australian Privacy Principles, you can ask us what personal information we hold about you and request that we correct it if it is wrong or out of date. Just call 07 4863 5718 or email info@rockhamptontermiteinspections.com.au and we will help. If you would like us to delete the details from your enquiry, tell us and we will do so unless we are required to keep them.
If you think we have mishandled your personal information, please contact us first so we can try to put it right. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC), the national privacy regulator, which handles privacy complaints under the Privacy Act.
We may update this privacy policy from time to time. The version published on this page is the current one, and any changes take effect once posted here. If you have any questions about how we handle your information, call us on 07 4863 5718 — we are always happy to explain.
Call us on 07 4863 5718 or email info@rockhamptontermiteinspections.com.au and we’ll explain exactly how your information is handled.
Call 07 4863 5718